/* NAN VOICE+ 3.3 — shared civic design and role-specific dashboards. */
:root{--blue:#1856a9;--ink:#19334f;--muted:#586d83;--line:#dde6ef;--bg:#f3f6fa;--light:#eaf1fb}
body{background:var(--bg);color:var(--ink);line-height:1.7}
.sidebar{background:#102b49;width:260px;padding:28px 16px 18px;scrollbar-width:thin;scrollbar-color:#55728f transparent}
.sidebar .brand{padding:0 10px 25px;gap:11px}.sidebar .official-brand{width:50px;height:50px;padding:5px;border-radius:13px}.brand small{letter-spacing:0;font-size:11px;margin-top:8px}.brand strong{font-size:26px}.sidebar .nav{gap:4px}.sidebar .nav-label{padding:14px 13px 10px;letter-spacing:.5px;color:#a8bdd3;font-size:11px}.sidebar .nav a{border-radius:9px;min-height:45px;padding:10px 13px;font-size:13px;gap:11px}.sidebar .nav a.active{background:#eaf2ff;color:#164e91;box-shadow:none;font-weight:700}.sidebar .nav a.active:before{content:'';position:absolute;left:16px;width:3px;height:23px;background:#679ff0;border-radius:3px}.sidebar .help-box{padding:13px;margin:16px 0}.sidebar .help-box .help-icon,.sidebar .help-box p{display:none}.sidebar .help-box h3{font-size:12px;margin-bottom:10px}.sidebar-bottom{padding-top:12px}.profile>div:nth-child(2){min-width:0}.profile strong{display:block;max-width:150px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.main{margin-left:260px}.topbar{height:76px;padding:0 32px;background:#ffffffed;border-color:var(--line)}.breadcrumb strong{font-size:13px}.top-actions .date{color:#586d83}.content{max-width:1600px;padding:30px 32px}.page-heading h1{font-size:28px}.page-heading p{font-size:14px;color:#586d83}.page-heading .eyebrow{letter-spacing:1px}.panel{border-radius:16px;border-color:var(--line);box-shadow:0 3px 12px #18334d03}.panel-head{padding:23px 24px 19px;align-items:flex-start}.panel-head h2{font-size:17px;line-height:1.6}.panel-head p{font-size:12px;color:#62758a;margin-top:5px}.panel-body{padding:0 24px 24px}.btn{min-height:44px;font-size:13px;border-radius:9px;padding:10px 16px}.btn.primary{background:#1856a9;border-color:#1856a9;box-shadow:0 3px 8px #1856a914}.btn.primary:hover{background:#124785}.text-btn{font-size:12px;min-height:40px;flex-shrink:0}.icon-button{min-height:40px;min-width:40px;color:#526b86}.field input,.field select,.field textarea{border-radius:9px;border-color:#cbd8e5;min-height:46px}.field label{color:#2f4963;font-size:14px}.field small,.form-intro p{color:#586d83}.filterbar{padding:20px}.badge{font-size:11px;font-weight:600;white-space:nowrap}.badge.received{background:#fff2d9;color:#855b0d}.badge.reviewing{background:#f0ebfc;color:#674596}.badge.progress,.badge.confirmed{background:#e9f1fd;color:#24569b}.badge.resolved,.badge.completed{background:#e5f3ed;color:#236b50}.footer{margin-top:32px;color:#61758b;font-size:10px}.chart text{fill:#60738a}.legend,.chart-summary span,.donut-legend,.bar-row .between span{color:#5d7188}.panel-note{color:#586d83;background:#f2f6fa}.table-scroll th{color:#526b83;background:#f4f7fb;font-size:12px}.table-scroll td{font-size:13px;color:#435e78}.table-scroll .case-title{font-size:13px}.table-scroll tbody tr:hover{background:#f8fafd}.nv-dashboard .panel{min-width:0}
.nv-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:0 0 24px}.nv-heading .eyebrow{letter-spacing:.4px;color:#637b94;font-size:11px;margin-bottom:7px}.nv-heading h1{font-size:30px;font-weight:700;letter-spacing:-.7px}.nv-heading p{font-size:14px;color:#61758a;margin-top:6px}.nv-refresh{white-space:nowrap;color:#365976;background:#fff}
.nv-command{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:27px 30px;border-radius:17px;color:#fff;background:linear-gradient(115deg,#163a62,#205b97);position:relative;overflow:hidden;margin-bottom:23px}.nv-command:after{content:'';width:270px;height:270px;position:absolute;right:-70px;top:-150px;border:40px solid #ffffff05;border-radius:50%;pointer-events:none}.nv-command>div,.nv-command>a{z-index:1}.nv-command h2{font-size:25px;line-height:1.55;margin:10px 0 7px;font-weight:600;overflow-wrap:anywhere}.nv-command p{font-size:14px;color:#dbe9f7}.nv-command p strong{font-weight:700;color:#fff}.nv-command>.btn{color:#194e84;border-color:#fff;background:#fff;flex-shrink:0}.nv-chip{display:inline-flex;gap:7px;align-items:center;color:#d8eafa;font-size:11px;letter-spacing:.3px}.nv-chip .icon-sm{width:15px}.nv-freshness{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:#c3d8ee;margin-top:15px}.nv-freshness .icon-sm{width:13px;height:13px}
.nv-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:22px}.nv-metric{text-align:left;border:1px solid var(--line);border-radius:14px;padding:20px;background:white;color:var(--ink);display:flex;flex-direction:column;min-width:0;transition:border-color .15s,box-shadow .15s}.nv-metric:hover{border-color:#aac6e6;box-shadow:0 5px 15px #18334d0b}.nv-metric-top{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:13px;color:#4f657c}.nv-metric-icon{width:37px;height:37px;display:grid;place-items:center;border-radius:11px;background:#edf3fc;color:#346bb2;flex-shrink:0}.nv-metric.amber .nv-metric-icon{background:#fff3e1;color:#a57522}.nv-metric.green .nv-metric-icon{background:#eaf6ef;color:#2c8361}.nv-metric-number{font-size:38px;font-weight:700;line-height:1.4;margin:14px 0 11px;letter-spacing:-.8px;font-variant-numeric:tabular-nums;color:#173c65}.nv-metric-number small{font-size:12px;font-weight:400;color:#60768e;letter-spacing:0;margin-left:8px}.nv-metric-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:11px;color:#63798f;margin-top:auto;padding-top:12px;border-top:1px solid #edf1f5}.nv-metric-foot svg{width:14px;color:#7393b4}
.nv-followup{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0;margin-bottom:24px;background:#fff;border:1px solid var(--line);border-radius:13px;padding:5px 0}.nv-followup button{display:flex;align-items:center;gap:11px;border:0;background:transparent;padding:14px 21px;text-align:left;color:#4d6580;font-size:12px}.nv-followup button+button{border-left:1px solid var(--line)}.nv-followup button:hover{background:#f3f7fd}.nv-followup button>.icon{width:18px;color:#637f9e}.nv-followup strong{font-size:21px;margin-left:auto;color:#1f466d}.nv-followup button:last-child strong{color:#906319}
.nv-columns{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:23px;margin-bottom:24px;align-items:start}.nv-columns>.panel{height:100%}.nv-insights{grid-template-columns:minmax(0,1fr) minmax(0,1.3fr)}.nv-case{display:flex;align-items:center;gap:13px;width:100%;padding:18px 24px;background:white;border:0;border-top:1px solid #ebf0f5;text-align:left;color:var(--ink)}.nv-case:hover{background:#f7faff}.nv-case-icon{display:grid;place-items:center;width:38px;height:42px;background:#eff4fb;border:1px solid #e1eaf5;color:#5782b4;border-radius:10px;flex-shrink:0}.nv-case-icon.done{background:#edf6f0;border-color:#daebe0;color:#388267}.nv-case-copy{min-width:0;flex:1}.nv-case-id{display:flex;align-items:center;flex-wrap:wrap;gap:8px;font-size:11px;color:#54718e}.nv-case-copy>strong{display:block;font-size:14px;font-weight:600;margin:3px 0;overflow-wrap:anywhere}.nv-case-copy>small{display:block;font-size:11px;color:#637a91}.nv-case-copy>.nv-stale{color:#93671b;margin-top:4px}.nv-urgent{font-size:10px;color:#a63f43;padding:1px 6px;border-radius:4px;background:#fceeee}.nv-case-state{display:flex;align-items:center;gap:12px;color:#7994b2}.nv-case-state .badge{font-size:10px}.nv-case-state>svg{width:14px}.nv-appointment{display:flex;align-items:center;gap:15px;width:100%;padding:18px 24px;background:#fff;border:0;border-top:1px solid #ebf0f5;text-align:left;color:var(--ink)}.nv-appointment:hover{background:#f7faff}.nv-appointment>.nv-time{font-size:18px;line-height:1.5;color:#215687;min-width:62px;font-weight:600}.nv-time small{font-size:10px;font-weight:400;display:block;color:#637b95}.nv-appointment>span:nth-child(2){flex:1;min-width:0}.nv-appointment strong{font-size:13px;overflow-wrap:anywhere;display:block}.nv-appointment small{display:block;font-size:11px;color:#60768e}.nv-appointment>.badge{font-size:10px}.nv-appointment>svg{width:14px;color:#8098b2}
.nv-empty{padding:30px 24px 35px;display:grid;justify-items:center;text-align:center;gap:9px}.nv-empty>.icon{width:37px;height:37px;padding:8px;background:#edf3fa;border-radius:10px;color:#6386aa;margin-bottom:6px}.nv-empty h3{font-size:15px;font-weight:600;color:#385775}.nv-empty p{font-size:12px;color:#617890;max-width:320px}.nv-empty .btn{margin-top:9px}.nv-performance-values{display:grid;grid-template-columns:1fr 1fr;padding:4px 24px 24px;gap:22px}.nv-performance-values>div+div{border-left:1px solid var(--line);padding-left:22px}.nv-performance-values strong{font-size:34px;color:#1d4e7b;display:block;font-variant-numeric:tabular-nums}.nv-performance-values small{font-size:12px;font-weight:400;color:#60768e;margin-left:8px}.nv-performance-values span{font-size:12px;color:#4d6883}.nv-footnote{font-size:11px;color:#60768c;border-top:1px solid #eaf0f5;padding:14px 24px;background:#fbfcfe;line-height:1.8}.nv-quick-links{display:grid;grid-template-columns:1fr 1fr;padding:0 13px 13px;gap:2px}.nv-quick-links>a{display:flex;align-items:center;gap:12px;padding:13px 11px;border-radius:10px;color:var(--ink);min-width:0}.nv-quick-links>a:hover{background:#f2f6fc}.nv-quick-icon{display:grid;place-items:center;width:35px;height:35px;border-radius:10px;background:#f0f4fa;color:#557ba4;flex-shrink:0}.nv-quick-links>a>span:nth-child(2){flex:1}.nv-quick-links strong{display:block;font-size:13px;font-weight:600}.nv-quick-links small{display:block;font-size:10px;color:#677e96;margin-top:4px}.nv-quick-links>a>svg{width:13px;color:#7692b0}
.nv-citizen-command{background:linear-gradient(115deg,#163b64,#286797)}.nv-citizen-command h2{font-size:24px}.nv-citizen-case .nv-case{border:0}.nv-citizen-case{border-top:1px solid #ebf0f5}.nv-next-step{display:flex;gap:7px;margin:0 24px 18px;padding:10px 13px;background:#f3f7fc;border-radius:8px;color:#4d6a86;font-size:11px;align-items:flex-start}.nv-next-step svg{margin-top:2px;flex-shrink:0}.nv-next-booking{margin:0 24px 24px;padding:23px;background:#eef4fc;border:1px solid #dae6f5;border-radius:12px;color:#234c77}.nv-booking-day{display:flex;gap:9px;align-items:center;font-size:13px}.nv-next-booking>strong{font-size:37px;display:block;font-weight:600;margin:12px 0 5px}.nv-next-booking>strong small{font-size:14px}.nv-next-booking h3{font-size:15px}.nv-next-booking p{font-size:12px;color:#59748e;margin:5px 0 18px}.nv-next-booking .btn{width:100%}.nv-reminder{margin:0 24px 20px;font-size:12px;color:#88621d;background:#fff6e5;border-radius:8px;padding:13px}.nv-dashboard .stack>.panel .nv-quick-links{grid-template-columns:1fr}
.citizen-hero{background:linear-gradient(110deg,#173b64,#22618f);padding:42px;border-radius:20px;border-bottom:0}.hero-copy h1{font-size:36px;line-height:1.5}.hero-buttons .btn{min-height:48px}.home-services .service-tile{border:1px solid var(--line);padding:23px;border-radius:14px;transition:border-color .15s,background .15s}.home-services .service-tile:hover{border-color:#adc5e4;background:#fafcff;transform:none}.home-services h3{font-size:16px}.home-services p{color:#627890}.home-section-heading h2{font-size:24px}.how-it-works{border-radius:15px}.form-panel{border-radius:16px}.form-body{padding:30px}.form-section-title{font-size:16px}.form-actions{padding-top:22px}.nv-analysis-heading{display:flex;align-items:center;justify-content:space-between;margin:30px 0 18px;gap:15px}.nv-analysis-heading h2{font-size:20px}.nv-analysis-heading p{font-size:12px;color:#63798f}.nv-analysis-grid{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:23px;margin-bottom:24px}.nv-analysis-grid>.panel{min-width:0}.nv-analysis-grid .donut-wrap{flex-wrap:wrap;gap:25px}.nv-analysis-grid .donut-legend{flex:1;min-width:160px}.nv-analysis-grid .chart{height:auto;min-height:180px}.nv-analysis-grid .legend{flex-wrap:wrap}.nv-analysis-grid .chart-summary{gap:10px}.nv-analysis-grid .chart-summary span{font-size:11px}.nv-analysis-grid .panel-body>.between{flex-wrap:wrap}
@media(max-width:1200px){.sidebar{width:240px;padding-inline:13px}.sidebar .brand{padding-inline:6px}.brand strong{font-size:24px}.sidebar .nav a{font-size:12px}.main{margin-left:240px}.content{padding:26px 24px}.topbar{padding-inline:24px}.nv-metrics{gap:12px}.nv-metric{padding:16px}.nv-metric-top{font-size:12px}.nv-metric-icon{width:31px;height:31px}.nv-columns{grid-template-columns:1fr}.nv-insights{grid-template-columns:1fr 1fr}.nv-followup button{padding-inline:15px;gap:7px}.nv-quick-links{grid-template-columns:1fr}.nv-analysis-grid{grid-template-columns:1fr 1fr}.nv-heading h1{font-size:28px}.nv-appointment>.badge{font-size:11px}}
@media(max-width:980px){.sidebar{transform:translateX(-100%);width:270px;transition:transform .2s}.sidebar.open{transform:translateX(0)}.sidebar.open~.mobile-shade{display:block;position:fixed;inset:0;background:#122d5059;z-index:29}.main{margin-left:0}.mobile-menu{display:inline-flex}.sidebar .nav a{font-size:13px}.topbar{height:70px}.content{padding:26px}.nv-columns{grid-template-columns:minmax(0,1.25fr) minmax(0,1fr)}.nv-insights{grid-template-columns:1fr 1fr}.nv-case{padding-inline:20px}.nv-case-state{flex-direction:column;align-items:flex-end;gap:7px}.nv-case-state>svg{display:none}.nv-appointment{padding-inline:20px;flex-wrap:wrap}.nv-appointment>.badge{margin-left:auto}.nv-heading h1{font-size:28px}.nv-command h2{font-size:24px}.nv-metric-number{font-size:34px}.nv-metric-foot{font-size:10px}}
@media(max-width:740px){.content{padding:23px 18px}.topbar{padding:0 16px;height:66px}.breadcrumb strong{font-size:12px}.nv-heading{align-items:flex-start;gap:12px;margin-bottom:20px}.nv-heading h1{font-size:26px}.nv-heading .eyebrow{font-size:10px}.nv-heading p{font-size:12px}.nv-refresh{font-size:11px;padding:9px 10px;min-height:40px;gap:5px}.nv-refresh svg{width:14px}.nv-command{padding:23px;align-items:flex-start;flex-direction:column;gap:20px;border-radius:15px;margin-bottom:18px}.nv-command h2{font-size:24px}.nv-command p{font-size:13px}.nv-command>.btn{width:100%}.nv-freshness{font-size:10px;margin-top:12px}.nv-metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-bottom:18px}.nv-metric{padding:16px 14px}.nv-metric-top{font-size:12px}.nv-metric-icon{width:30px;height:30px}.nv-metric-icon svg{width:17px;height:17px}.nv-metric-number{font-size:34px;margin:13px 0 8px}.nv-metric-foot{font-size:10px;gap:5px;align-items:flex-start;line-height:1.7}.nv-metric-foot svg{width:12px;margin-top:3px}.nv-columns,.nv-insights,.nv-analysis-grid{grid-template-columns:1fr;gap:18px;margin-bottom:18px}.nv-followup{grid-template-columns:1fr;padding:2px 14px;margin-bottom:18px}.nv-followup button{padding:13px 4px;font-size:13px}.nv-followup button+button{border-left:0;border-top:1px solid #eaf0f5}.nv-followup strong{font-size:22px}.panel-head{padding:20px 20px 17px;gap:10px}.panel-head h2{font-size:16px}.panel-head p{font-size:11px}.panel-head>.btn{font-size:11px;padding:8px 10px;min-height:38px;flex-shrink:0}.nv-case{padding:17px 20px;gap:11px}.nv-case-icon{width:33px;height:38px}.nv-case-copy>strong{font-size:13px}.nv-case-copy>small,.nv-case-id{font-size:10px}.nv-case-state .badge{font-size:9px;white-space:normal;text-align:center;max-width:90px}.nv-next-step{margin:0 20px 18px;font-size:11px}.nv-quick-links{grid-template-columns:1fr}.nv-quick-links strong{font-size:13px}.nv-quick-links small{font-size:11px}.nv-empty{padding:25px 20px 30px}.nv-next-booking{margin-inline:20px}.nv-performance-values{padding-inline:20px}.nv-footnote{padding:14px 20px}.nv-citizen-command h2{font-size:22px}.citizen-hero{padding:29px 24px}.hero-copy h1{font-size:29px}.hero-copy>p{font-size:13px}.home-services{gap:12px}.home-services .service-tile{padding:18px}.home-services h3{font-size:14px}.home-services p{font-size:11px}.home-section-heading h2{font-size:21px}.form-body{padding:23px 20px}.page-heading h1{font-size:25px}.page-heading p{font-size:12px}.nv-analysis-heading{margin-top:25px;align-items:flex-start}.nv-analysis-heading h2{font-size:19px}.nv-analysis-heading .btn{font-size:11px;white-space:normal}.footer{line-height:1.8}.nv-analysis-grid .donut-wrap{flex-wrap:nowrap}.nv-analysis-grid .donut-legend{min-width:130px}.panel-body{padding:0 20px 20px}}
@media(max-width:380px){.content{padding-inline:13px}.nv-heading h1{font-size:23px}.nv-refresh{max-width:96px;white-space:normal}.nv-metric-top{font-size:11px}.nv-case-icon{display:none}.nv-case-state .badge{max-width:83px}.nv-command{padding:21px}.nv-analysis-grid .donut-wrap{flex-wrap:wrap}.nv-metric-foot svg{display:none}.home-services{grid-template-columns:1fr}}
@media(prefers-reduced-motion:reduce){.sidebar,.nv-metric,.home-services .service-tile{transition:none}}
@media print{.nv-refresh,.nv-followup,.nv-quick-links{display:none}.nv-command{color:#19334f;background:#eef3f8}.nv-command p,.nv-chip,.nv-freshness{color:#365976}.nv-columns,.nv-analysis-grid{display:block}.nv-dashboard .panel{margin-bottom:20px}}

.nv-mine-filters{display:flex;gap:10px;flex-wrap:wrap}.nv-mine-filters .btn{white-space:normal}

@media(max-width:740px){.nv-case{display:grid;grid-template-columns:33px minmax(0,1fr);align-items:start;row-gap:8px}.nv-case-icon{grid-row:1/3;margin-top:3px}.nv-case-copy{grid-column:2}.nv-case-state{grid-column:2;flex-direction:row;align-items:center}.nv-case-state .badge{font-size:10px;white-space:nowrap;max-width:none}}
@media(max-width:380px){.nv-case{grid-template-columns:minmax(0,1fr)}.nv-case-copy,.nv-case-state{grid-column:1}}